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Mobile Cat Groomer based in Greater Manchester
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The Green Room
Terms and Conditions

    1. Terminology
      • The following terminology applies to these Terms and Conditions: “you” and “your” refers to you, the owner or person responsible for the cat, “we”, “our” and “us“, refers to our Company, Groomed to Purrfection.
    2. Acceptance of Terms & Conditions (T&Cs)
      • We reserve the right to change or revise the T&Cs at any time and without notice by posting a revised version on our website. It is your responsibility to check the website periodically for changes. Booking an appointment with us constitutes a contract and affirms you are accepting the T&Cs below.
    3. Current vaccination/veterinarian information
      • Veterinary advice is that your cat is vaccinated, and these are kept up to date. It is entirely at your risk if your cat is not vaccinated or hasn’t received their boosters and we cannot be held liable if your cat catches something it could have been vaccinated against.  We may ask for proof of vaccination and veterinary information which must be provided.
    4. Appointments and Payment
      • A booking fee of £25 is required to secure your appointment. Payment should be received by us within 24 hours of your booking to confirm your booking. If the booking fee has not been received within 24 hours, your appointment will be cancelled, and the time slot made available to other clients.
      • Payment can be made by online bank transfer or by cash in person. Your appointment will be confirmed by email/text message upon receipt of the booking fee.
      • Payment must be made in full before or upon collection of your cat by online bank transfer or by cash. The booking fee paid will be deducted from the total cost of the services provided.
    5. Cancellation/No Show policy
      • Should you wish to cancel your appointment a full refund of your booking fee will be given providing a minimum of 72 hours’ notice is given. You will need to send us the bank details you wish the booking fee to be refunded to.
      • If you do not show up or cancel your appointment within 72 hours, your booking fee will not be refunded and cannot be transferred to a new appointment on a different day/time.
      • The remainder of the grooming charge will apply and must be paid in full before re-booking if you cancel/do not show up to your appointment.
      1. Rescheduling
        • Should you wish to reschedule your appointment, your booking fee will be transferred in full to the new appointment providing a minimum of 72 hours’ notice is given. If the required notice is not given, this will result in the loss of the booking fee paid.  The remainder of the grooming charge will apply and must be paid in full before re-booking if you re-schedule more than once between appointments.
      2. Timekeeping
        • We work by appointment only and to a strict time frame to ensure that your cat receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early, we may not be able to grant immediate access and would ask that you wait until you allocated time.
        • If you are more than 15 minutes late to your appointment, we may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury and will result in the loss of the booking fee paid.
        • We ask that you collect your cat at the time given to avoid running into another owner’s appointment time slot. If you cannot drop off or collect your cat at the allocated time we may be able to accommodate your cat by prior arrangement. If you are more than 15 minutes late collecting your cat, a late collection charge of £5 per 15 minutes will be incurred.
      3. Pricing
        • The prices set out on our website are starting prices and for guidance purposes only. Prices quoted are an estimate only as there are many factors to take into consideration which can only be determined upon assessing your cat in person. We will provide you with the price of the groom during the complimentary consultation at the beginning of your appointment which you agree to pay in accordance with the services provided.
      4. Flea fees
        • We do not accept cats with a flea infestation at our groom room. We strongly recommend that your cat is up to date with their flea treatment.
        • Should fleas be found during the groom, a flea fee of £15 will be payable in addition to the balance at the end of the groom to cover costs incurred to treat the salon and the groomer’s garments following your appointment and the likely delay of the next appointment whilst treatment takes place.
      5. Maintenance grooms
        • Following your first appointment, we will provide you with a maintenance grooming schedule which will set out recommended intervals between grooms and prices to keep your cat’s coat in good condition. You are not obliged to follow the recommended maintenance grooming schedule, however, if you book outside of the recommended intervals, another consultation will be required to determine the price of the groom.  Any de-matting work required will incur additional charges.
        1. Health and Welfare
          • The welfare of your cat is our first priority. You agree to notify us of any signs of injury or possible illness before any check-in for services as soon as the condition appears and will not hold us responsible for any pre-existing conditions found or incurred during the grooming process. You are responsible for all medical expenses.
          • In the event of an incident or the grooming process exposing an unknown medical condition or aggravating a current one during or after the groom, you agree to give us permission to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will do the best to contact you first, before taking your cat for treatment; however this may not always be feasible. Unless we are deemed to be negligent, you are responsible for all medical expenses. The full cost of the groom may still apply, at our discretion.
          • Because senior cats and cats with health problems have a greater chance of injury, these cats will be groomed for cleanliness and comfort, in styles that will not add to their stress.
          • We reserve the right to cancel services where a cat with a potentially infectious condition exists.
        2. Matted Hair Removal Policy
          • Cats with matted coats need extra attention during their grooming session. Matts left in a cat’s coat only grow tighter restricting their movement causing discomfort or pain and possible open sores. Matts can be very difficult to remove and will require your cat to be shaved. Removing a heavily matted coat carries the risk of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the matts. Heavy matting can also trap moisture and urine near your cat’s skin allowing mould, fungus, or bacteria to grow, causing skin irritations that existed prior to the grooming process. Any grooming including shaving your cat is undertaken at your risk and you agree to release us from all liability.  You agree to pay the full cost of the groom, even if we are unable to fully complete the task.
          • After effects of matt removal procedure can include itchiness, skin redness, self-inflicted irritation or abrasions. Clipping a cat’s coat can also result in failure of the hair to regrow, patchy regrowth or a variation to the colour or texture upon re-growth. You consent to removing matted hair or shaving on this understanding.
          • We advise that outdoor cats are kept warm/indoors/clothed until the fur regrows. Your cat will also be exposed to higher UV and therefore recommend that you take all necessary precautions to limit this until the fur regrows.
          • In some cases, cats may also exhibit brief behavioural changes. Shaving off a cat’s coat will completely change your cat’s appearance and may cause behavioural problems in multi-cat households as they may not recognise your cat when they return home. You will not hold us responsible for any behavioural changes.
          • We do not wish to cause serious or undue stress to your cat and will not continually de-matt your cat for you. Prevention is the best defence against matting by maintaining regular grooming at home and scheduling regular grooming appointments. Additional fees apply for any matts or knots removed.
        3. Behaviour and Safety
          • We are trained to handle cats including anxious or aggressive cats in a safe manner throughout the grooming service. The safety of your cat is the utmost importance to us.  We will allow breaks for your cat during the groom if needed, however, if we are unable to complete the groom due to your cat becoming highly anxious, you agree that follow-up sessions will be arranged at an additional cost to you.
          • You must inform us if your cat bites, has bitten or is aggressive to people, other cats, or specific grooming procedures. If we see an increase in challenging or aggressive behaviour during the groom, we may use a soft face mask or soft cone for the groomer’s safety. If your cat’s behaviour puts the cat or groomer’s health at risk, the groom will be stopped immediately.  You agree to pay all costs for the groom, even if we are unable to fully complete the task due to your cat’s behaviour.
          • We reserve the right to refuse an aggressive or highly anxious cat that is a risk to itself or our staff.
        4. Media Release
          • We reserve the right to take and use pictures/videos of your cat on our social media platforms, website, or printed material. You consent to pictures/videos of your cat being used for these purposes and hereby waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future. If you do not wish pictures of your cat to be used for these purposes, you must notify us at the time of your appointment.
        5. Personal Data
          • You agree for the data contained in the new client enquiry form to be held by Groomed to Purrfection for exclusive use. In accordance with GDPR you have the right to request and review any of your personal information and for all copies of your personal data held to be deleted or destroyed at any time.  Your data will be held securely by us and will not be passed on to any third party.

        Client Declaration and Consent

        By booking an appointment with Groomed to Purrfection you consent to the above Terms and Conditions.  You agree to notify Groomed to Purrfection if any of your information, or your cat’s health situation, changes prior to any future grooming appointments.

        You consent to Groomed to Purrfection grooming your cat, including use of electric clippers and shears as required/requested and release Groomed to Purrfection and staff members from any and all liability.